McDonald’s blamed for restaurant closures after global outage

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McDonald’s has released a statement regarding the global outage that has resulted in the temporary closure of several franchise locations.

In the early hours of Friday morning, McDonald’s stores, primarily in Australia, were affected by a widespread technical problem, making it impossible for customers to pay for their orders. Similar technical problems were also reported in countries like China, Japan, Canada, South Korea, Taiwan and Germany.

The situation forced the popular fast food chain to temporarily close some of its locations while the issues were resolved. In an earlier statement to newsweekA McDonald’s spokesperson said that “specifically, this issue is not related to a cybersecurity incident.”

On Friday, after the situation was resolved, McDonald’s released a statement on its official corporate website, providing an update and some clarification about the nature of the issue that caused the global outage.

McDonald's outage update
A McDonald’s location is seen in San Leandro, California on April 28, 2022. The company issued a statement explaining the outage that caused the closure of several stores around the world.

Justin Sullivan/Getty Images

“At approximately midnight CDT [Central Daylight Time] “On Friday, McDonald’s experienced a global technology system outage, which was immediately identified and corrected,” the statement said. “Many markets are back online, and others are in the process of coming back online. We are working closely with those markets that are still experiencing problems. Notably, the issue was not directly caused by a cybersecurity incident; Rather, it was caused by a third-party provider during a configuration change.”

The company continued in its statement: “The reliability and stability of our technology is a priority, and I know how frustrating it can be when outages occur. I understand the impact this has on you, your restaurant teams, and our customers. What happened today is an exception to the norm, and we are working diligently to resolve it. Thank you for your patience, and we sincerely apologize for any inconvenience this may cause. Apologize.”

Responding to an inquiry from newsweek On Saturday, McDonald’s said it could not provide more specific details on the nature of the technical issue at this time.

According to reports emerging from Australia about the outage, while some locations were forced to close completely, others were able to continue operating, taking only cash payments.

McDonald’s Japan said in a post on its official Wait. Restored.”

McDonald’s currently operates more than 40,000 restaurants worldwide, including approximately 1,040 in Australia, 3,000 in Japan, 1,400 in Canada, 400 in South Korea, and 400 in Taiwan.

UPDATE 03/16/24, 1:43PM ET: This article was updated to include a response from McDonald’s.